The Truth Behind the Art and Business of Great Hospitality

The Truth Behind the Art and Business of Great Hospitality

In this episode of Beyond The Hustle, we dive deep into the world of hospitality, unpacking both the cultural and financial aspects of the industry. We explore the importance of manaakitanga - the Māori concept of hospitality, generosity, and respect - and how it underpins our approach to running successful hospitality businesses. 

We explain the cultural philosophy of balancing mana and manaakitanga and how serving others can elevate one's reputation and impact.

The episode transitions into a candid discussion about the realities of running a hospitality business, covering key topics like wages, cost of goods, and the slim margins that characterise the industry. We demystify terms like “prime costs” and “profit and loss,” offering practical insights for aspiring operators. We also highlight the challenges of rising costs, wastage, and the importance of systems and technology in maintaining profitability.

These are honest reflections on why we chose this tough but rewarding industry and we acknowledge the hardworking people in the hospitality industry!

Key Takeaways:

Manaakitanga is central to hospitality, influencing everything from service to the guest experience.

Understanding hospitality finances—wages, cost of goods, and overheads—is essential for running a sustainable business.

Investing in systems and technology can help businesses deliver consistent service and manage costs.

Hospitality teaches valuable life skills, from communication to working under pressure.

Supporting local hospitality businesses means recognising and respecting the effort and care behind the scenes.

Tune in for a mix of cultural insight, practical advice, and a behind-the-scenes look at what makes great hospitality truly special

Anton & Jess
Beyond The Hustle